FAQ
Use this text to share information about your product or shipping policies.
How long will it take to get my orders?
It depends on your location. Orders processed normally take 5-7 business days to arrive. Delivery details will be provided in your confirmation email.
Can I order online and pick up in-store?
Pickup is available only for Riding Times brand. Contact us at info@ewheelhub.com after purchase to arrange pickup.
How do I choose the right size and model for me?
Choose based on your height and riding style. Smaller frames fit shorter riders, larger frames suit taller riders. Consider terrain and comfort.
What is your return, refund, and exchange policy?
Please see our website for current policy details.
What accessories are recommended for safe riding?
Helmets, lights, reflective gear, gloves, and locks are recommended for safety and security.
How do I contact support if I have a problem or question?
Email us at info@ewheelhub.comanytime.
Are your e-bikes and scooters road-legal in my location?
Most of our e-bikes are Class 3 (limited to 28 mph) and road-legal in many areas. Rules vary, so please check local regulations.
Can I use my e-bike or scooter in the rain or on rough terrain?
They handle light rain and mild terrain but avoid heavy rain or rough off-road conditions to prevent damage.
What payment methods and financing options do you provide?
We accept major credit cards; financing options available—contact us for details.